The role

As a technically expert Dynamics 365 Specialist, you will play a pivotal role in the design, delivery and ongoing improvement of our Dynamics 365 Online and Power Platform solutions.

You’ll act as a trusted technical lead, ensuring our CRM platform is scalable, efficient and aligned with user needs.

The team

Our IT and compliance team underpins everything we do. Following significant infrastructure transformation, the focus is now on delivering modern, secure and user-centred digital platforms.

You’ll be a core member of our Dynamics 365 Customer Engagement (CE) programme, working closely with teams across the organisation to deliver a streamlined, flexible CRM solution that replaces legacy systems and empowers our people to work smarter.

What you will do

Lead the technical build of a new Dynamics 365 Online CRM solution, migrating consumer advice programmes from legacy systems
• Own day-to-day Dynamics 365 Online operations, including environment management, user access, reference data and enhancements
• Design and deliver solutions across Dynamics 365 CE and Microsoft Power Platform
• Integrate Dynamics 365 with other internal and external systems
• Collaborate with Delivery, Product, Marketing and Engineering teams to deliver end-to-end digital services
• Manipulate, visualise and interpret data to support insight-driven decision making
• Coach and upskill colleagues, enhancing organisational knowledge of Dynamics 365

What you will bring

Strong hands-on experience with Dynamics 365 Online, particularly:
• Customer Service workspaces
• Configuration and customisation
• Business Process Flows
• Dashboards, forms, views and reporting
• In-depth understanding of omnichannel contact and case management
• Proven experience designing solutions using a configuration-first approach
• Hands-on expertise with Microsoft Power Platform:
• Power Apps
• Power Automate
• Power BI
• Copilot Studio
• Experience integrating Dynamics 365 with other applications
• Ability to produce high-quality technical and functional documentation

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work Where You Thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)

• True flexibility in how and where you work

• Strong pension & life assurance

• Enhanced family leave

• Green travel perks (EV scheme, cycle to work)

• Professional development support

• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK